Returns and Refunds Policy

 

All order cancellations will be handled as per our Standard Cancellation Policy

Cancellation by Re:Pad:

  1. Orders received may not be fulfilled due to any unforeseen event(s).
  2. Order(s) may get cancelled due to limitations on quantities available
  3. Inaccuracies or errors in product or pricing information.
  4. Problems identified by our credit and fraud avoidance department.

Acceptance of Orders by Re:Pad:

  1. Orders carrying phone numbers with proper state codes.
  2. Orders carrying Email ids
  3. Any additional information required to accept the order(s).

Cancellation by Customer:

  1. Order can be cancelled at any time.
  2. If order(s) is shipped before dispatch full refund will be sent to the customer.
  3. If cancelled after the product(s) shipped, whether in transit or delivered, customers need to connect to the customer care team and at their sole discretion, the cancellation will be accepted.
  4. The parcel received in its original packing and tags, the inspection department shall identify the same and will send the partial refund as per company policies.
  5. All refunds will be made to the same mode of payment while [placing the order(s).

REPLACEMENT: 

In case of any defective item(s) received contact Customer Care via Contact Us within 5 days from the date of delivery. The defective product or part of the product will be recalled and a replacement will be shipped immediately after confirmation from the inspection team.

REFUND AND RETURN:

Definition: 'Return' is defined as the action of giving back the item purchased by the customer to Re:Pad on Re:Pad website.

You may return an item if the item received,

  1. Defective
  2. Partly Defective

The following RULES apply to this Policy:

  1. In case of defective product, the customer needs to raise the request within 5 days from the date of delivery. Once the customer has raised the request, he/she needs to provide a visual proof (an image) of the damaged product to Re:Pad within 5 days from the time of delivery.
  2. All items to be returned must be unused and in their original condition with all original tags and packaging intact and should not be broken or tampered with.
  3. In the event the Company accepts the return request raised by the customer, the customer will have to return the product and then the refund shall be credited to the customer’s account as per Company policy. This may take 3-5 Business days once the return has been received by the Company and confirmed.
  4. Refund will only be processed after a quality check of the product by experts of Re:Pad.
  5. NO exchange or return is applicable on all COD & Customized orders.

Please note that the product should be unused and should be sent back along with the original box and invoice to Kay Tent Industries.